Essential Duties and Responsibilities

• Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
• Develop and define appropriate price guidelines and bid strategy for division; define ceiling price points.  Maintain and update all tariffs. 
• Prepare various reports to analyze rates as they compare to competitors and marked activities. 
• Support the sales team and lead effective price reviews on large and/or new opportunities with cross-functional divisional staff teams.  Assist in close strategy. 
• Keep updated on all trades and current market conditions for the sales department.  Maintain product knowledge and regularly monitor industry-pricing practices, particularly for major competitors and distributors. 
• Meet with customers and ocean carrier representatives to establish a strong rapport. 
• Assist the division/department manager in the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the Ocean Freight department. 
• Comply with all safety policies, practices and procedures.  Report all unsafe activities to supervisor and/or Human Resources. 
• Provide back up support within department during busy periods, vacations and unexpected employee absences. 
• Participate in proactive team efforts to achieve departmental and company goals. 
• Provide leadership to others through example and sharing of knowledge and skills. 
• Perform all other job related duties as required by management.